Dispute Resolution

Effective date: November 4, 2026

1. Email us first

Write to [email protected] with your order number and what’s wrong. We reply within 1 business day. Because we’re email-only, everything about your order is in writing, which makes problems faster to sort out.

2. How we fix things

• Something in the demo isn’t right: we fix it with your included revision round. If the problem is our mistake, any extra revision rounds needed to fix it are free.
• You want to cancel before work starts (before you confirm your intake details): full refund.
• After work starts: we don’t refund. We make it right with revisions, as described in our Terms of Service.
• We missed your rush deadline: we refund the rush fee.
• We missed a standard delivery date: tell us, and we’ll give you the new date in writing.

We aim to resolve every issue within 10 business days of your first email.

3. Chargebacks

Please talk to us before disputing a charge with your bank. Most issues are faster to fix directly. If a chargeback is filed, we’ll send the payment processor the order details and our email history with you.

4. If we still can’t agree

If we can’t resolve the issue by email, we’ll keep working with you in good faith to settle it informally, in writing. If that doesn’t work, either of us may take the dispute to the state or federal courts located in North Carolina. North Carolina law applies, as set out in our Terms of Service. Nothing here stops you from using small claims court where it’s available.

5. Copyright and privacy

Copyright complaints follow our DMCA & Copyright Policy. Questions about your personal information follow our Privacy Policy.